As a dog loving and owning couple, we found it difficult to find the right kind of care for our dog Ozzie when we were away. We tried kennels and then pet visits,but none of these options felt right, personal, and most of all a good experience for our dog. There is no enjoyment to be had on holiday when all you're doing is worrying if your dog is happy or not. So, after deciding as a family that we'd all care for each others dogs when we were away and then this quickly extending to friends, it was clear there was a need for a different kind of holiday dog care.
Thirlmere House Dog Boarding has been operating for three years now and is small but thriving business. We offer a complete home from home experience for customers and their dogs. During their stay, they are treated exactly like our own dog - neverending love, cuddles, country walks and trips to garden centres (and of course, plenty of pubs!) We strive to make their holiday as fun as their owners - if not more so!
Every dog is different, therefore a personalised plan of nutrition, exercise and care is delivered to make sure every dog is content when they are here. We are in touch with owners everyday when they are away with photos and videos to give you, the owner complete peace of mind: happy holidays all round!
Services
Overnight Boarding
Complete home from home dog boarding. Dogs live with us at Thirlmere House as though they are our own dog. Owners must provide bedding and food for their dogs stay but the rest is down to us! Walk time of up to forty-five minutes per day is included in boarding costs. Additional walkies can be purchased.
Drop off home
If within a three miles radius, Thirlmere House are happy to return your dog home to you at a small additional cost.
Thirlmere House is licenced to board dogs and four star rated by Dudley Council. Our licence number is:202400050. Our registration can be found on: https://www.dudley.gov.uk/business/licences-registrations-and-permits/animal-licences/licensing-of-activities-involving-animals or the link below.
Testimonials
Contact
- 13 Vale Street, Amblecote, Stourbridge, UK
- +44-7826324187
- farrkate@hotmail.com
- Mon-Saturday- 09:00-17:00
Insurance
Our Terms and Conditions
| Please read our terms and conditions very carefully prior to booking with us. Payment of your deposit as specified in your booking invoice constitutes acceptance of our terms and conditions and your continued use of our services, confirms your acceptance of the terms in force each time you use Thirlmere House Dog Boarding. Payment and booking terms
6.All dogs must be up to date with their vaccinations. Vaccinations help to prevent your dog from catching and spreading a number of serious infectious diseases, some of which can be fatal. The vaccinations we require dogs to be protected against are as follows:
8.Kennel cough must be given six weeks before boarding as this is a live vaccine. 9.You must provide Thirlmere House with your dog’s vaccination booklet/proof of vaccinations at the start of each board. Failure do so/upon the discovery that your dog hasn’t had all the vaccinations that we require, will mean Thirlmere House has to cancel your dog’s stay. 10. All dogs must not have excessively long or overgrown nails. 11. All dogs boarding with us must be illness free and arrive in well and clean condition. If they are found not to be, Thirlmere House will have to cancel your stay. 12.All dogs boarding with us must be up to date with flea and worming treatments. 13. In the event of non-compliance with our vaccination and dog health terms as specified above, your dog’s stay will be cancelled, and your entire stay balance will still be payable to Thirlmere House Dog Boarding. 14. If we believe that your dog has become unwell during their stay and believe this to pose a health risk to others, Thirlmere House Dog Boarding will terminate your dogs stay with us and ask your emergency contact to collect them. Your stay will not be refundable. Dog behaviours15.You agree to provide full, honest and detailed information about your dog/s and agree to our following dog behavioural terms and conditions. Payment of your deposit constitutes agreement that your dog is/does:
17. Failure to meet these requirements or failure on your part to disclose any matter whether material fact or not, which in our view might render your dog unsuitable for boarding, will amount to breach of conditions and termination of your dog’s stay without refund. 18. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991. Aggression towards a carer or other dog guest will amount to breach of conditions and termination of your dog’s stay without refund. Unsettled dogs19. In cases where your dog is extremely unsettled, proving stressed, or excessively panting for more than is expected, we will contact you and your emergency contact for the immediate collection of your dog. This is for your dog’s own health and wellbeing. Your dog’s stay with Thirlmere House will not be refundable. Food and Belongings20.We provide bowls, doggy towels and poo bags during your dog’s stay. All other items your dog will need such as their bed, lead, food, must be provided by owners. We will not be held responsible for any loss or damage of personal belongings. 21. Owners must provide clear and detailed food instructions for their dogs. For dogs on strict/weight management diets, we advise that correct quantities are bagged up per meal, per day. 22. If we follow your feeding instructions and for some reason there is a lack of food provided, Thirlmere House Dog Boarding shall be reimbursed for this. Damages to property23. In the event that your dog causes damage to Thirlmere House property, belongings, or another dog’s belongings, all damage incurred will be charged to their owner. Services provided by Thirlmere house dog boarding24.Thirlmere House Dog Boarding will care for your dog[s] for the period of the boarding stay. Care will include but is not limited to the following: maintaining the Dog[s] mental and physical well-being, feeding the Dog[s], exercising the Dog[s] with walks, stimulating the Dog[s] with play and providing the Dog[s] with water, bedding and toileting, together with a comfortable place to sleep. 25.Thirlmere House Dog Boarding will be caring, kind, understanding, compassionate and attentive to the Dog[s] needs and will exercise professionalism and due diligence at all times. 26.The price paid for the boarding of the Dog[s] is exclusive of the cost of any goods or services that Thirlmere House Dog Boarding may be required to provide or purchase for the Dog[s] during the boarding stay. This includes, inter alia, food or additional food, veterinary bills, medication or any item that the owner deems the Dog[s] requires during its stay. 27. Should the owner be unable to collect the Dog[s] on the agreed collection date, Thirlmere House Dog Boarding will continue to care for the Dog[s] and the Client will be charged at the rate of £40.00 per day, per Dog for each additional day that the Dog[s] is cared for. 28. In the event that the Dog[s] should need Veterinary attention, Thirlmere House Dog Boarding will timeously make the necessary arrangements, and the owner will bear the cost. The dog owner expressly undertakes to authorize Thirlmere House Dog Boarding to make decisions about the health and welfare of the Dog[s], particularly in relation to accidents and emergency situations both generally and specifically if Thirlmere House Dog Boarding is unable to contact them. Liability29. Although the greatest of care will be given to ensure the welfare and happiness of boarders, under the terms of this contract you agree to absolve Thirlmere House Dog Boarding of all responsibilities and liability for illness, injury or death to your animal. Indemnity 30. The dog owner/customer will indemnify Thirlmere House Dog Boarding against all claims, losses, damages, demands, legal proceedings and the like that the dog owner/customer becomes legally responsible for as a direct or indirect consequence of the dog owner/customer’s breach of any of the terms or conditions set out herein. |
